EXPEDITION

Delivery times are 2 to 10 working days after receipt of payment. You can track your package using the tracking number that you will receive by email when your order is shipped. Packages are all shipped to the post office closest to you to avoid freezing, heat as well as breakage and theft. If you wish to have it delivered directly to your home, we are not responsible for the package once it has left our shop. You can still call us at 450-663-8688 so that we ship your package directly to your home.

FREE DELIVERY

Free delivery applies to orders of $100 and more (before taxes) for orders sent to Canada only except for far off zone.

PICKUP IN STORE

If you select in-store pickup, you do not pay delivery charges and you can pick up your package directly at our Laval store at 1722 boulevard des Laurentides in Laval.

When the order is ready, you will receive an email letting you know the order is ready for pickup.

STATEMENT OF STOCKS

If an item of your order is out of stock we will contact you as soon as possible.

PROMOTIONS AND PRICE 

Prices displayed online as well as discounts and promotions may differ from our in-store prices and promotions.

L´entrepot de la coiffure is not responsible for any errors in pricing or product descriptions on the Online Shop.

RETURNS/ EXCHANGES

A defective item will be refunded or replaced for free by L'Entrepôt de la coiffure provided that it is returned to us in its original packaging and accompanied by the original invoice.

If you are not satisfied with an electrical product but it is not defective, you can return it to us in its original packaging and in perfect condition in order to receive a credit applicable on another purchase and this within 15 days after receipt of the package. The return fee is the responsibility of the customer.

Consumables are not returnable or refundable.

For hygiene reasons, the combs, rasors, blade and brushes are neither returnable nor refundable.

Scissors, clippers as well as some heating appliances (such as steampod, miracurls, and heated/blow brushes,...) are neither returnable nor refundable.

GUARANTEES

To benefit from the supplier’s warranty on the hairdressing accessories the item must be returned to the Hairdressing Warehouse at the customer’s expense so that we can hand it over to the company that insures the warranty.